FAQ

ReefTrace live™ is currently available for devices compatible with iOS 10.0 and newer:

• iPhone 5 or newer
• iPad 4th generation or newer
• iPad mini 2 or newer
• iPod touch (6th generation)

Our Support hours are Monday to Friday 9:00 A.M. EST to 6:00 P.M. EST

Only established businesses can feature products at our Plaza section.

You can register your Local Fish Store by completing the form located at our LFS page

You can suggest changes to a LFS using the LFS Finder feature, once you locate the LFS click on Report any updates; enter and submit any changes, our team will process your request within 48 hours

Yes, you can suggest adding a LFS which is not already loaded in the LFS FInder, by clicking on the plus sign on the bottom right section within the LFS FInder feature

Yes, you can try the subscription for 30 days; payment will be charged to your Apple ID/Google Play account at the confirmation of purchase. The subscription automatically renews unless it is canceled at least 24 hours before the end of the current period. Your account will be charged for renewal within 24 hours prior to the end of the current period. You can manage and cancel your subscriptions by going to your account settings after purchase. Cancellation of the current active subscription period is not allowed.

You can manage and cancel your subscriptions by going to your App Store account settings after purchase. If you cancel, you can keep using the subscription until the next billing date. There is no refund if you cancel an active subscription. If you cancel during a trial period, you might lose access to content immediately

You can turn off auto-renewal on your subscription any time. If you cancel your auto-renewal before the end of your free trial, you will not be charged, however no refunds are available within the active subscription period.

Cloud Data
1 GB of cloud storage; The price you paid for the ReefTrace Live™ App includes 250 Mb of cloud storage for your data (logs/media); if you reach your limit you can expand your limit by subscribing.

Controllers & Testers
Seamlessly integrate available testing devices and take advantage of all the tools our statistics feature offers, your data will be stored along with your manually entered logs.

Watch Integration
Get your reef status on your wrist; get notifications, and background updates for your Apple Watch.

Support Development
Help us fund server, integrations, future app improvements, and food for our reef critters

Yes, the ReefTrace Live™ App is available for any smartwatches running the latest version of iOS or Android